Change or Reset Password

TicTie Calculate version 5.0 and higher only. See our How to Check Your Version article for more information. To upgrade to version 5.0 please reach out to support@safesend.com

Info

Password Policies

  • Requires at least 6 characters.
  • Requires a number between 0-9.
  • Requires at least 1 lowercase AND uppercase character.
  • Requires a special character.
Change Password in the Online Portal

You can log in to your online account by clicking here OR you will also be directed to your online account if you select Manage Account from the TicTie Calculate menu in Adobe®

Manage

After logging in, you will follow the steps below:

  1. Select My Profile
  2. Click Change Password.
  3. Enter your old password.
  4. Enter your new password.
    • You will need to confirm the new password entered.
  5. Click Submit

Reset

Request Password Reset Link

If you are unable to log in to change your password, follow the steps below:

  1. Navigate to https://admin.tictiecalculate.com
  2. Click Forgot Password?
  3. Enter your email
  4. Click Reset Password. 
    • This will send a link to your email address.
    • The email will be from noreply@tictiecalculate.com.
      • If you do not see it, check your junk/spam folder. 
  5. Click on the link in your email that says Reset Your TicTie Calculate Password.
    • This will direct you to a page where you can set up a new password.
  6. Enter your new password.
    • You will need to confirm the new password entered.
  7. Click Submit
    • You will then be re-directed to the online account login page. 

Forgot

ResetConfirm

Send User Password Reset

A manager on the account can send the user a password reset email.

After logging in, the manager can follow the steps below:

  1. Click Reset Password for the appropriate user. 
  2. Click OK

There will not be a reset password option for users who have not set up their account using their activation email. 

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