Change or Reset Password

TicTie Calculate version 5.x only. See our How to Check Your Version article for more information. 

Info

Password Policies

• Requires at least 6 characters.
• Requires a number between 0-9.
• Requires at least 1 lowercase AND uppercase character.
• Requires a special character.

Change Password in the Online Portal

You can log in to your online account at https://admin.tictiecalculate.com OR you can be directed to your online account if you select Manage Account from the TicTie Calculate menu in Adobe®. 

After logging in, follow the steps below:

1. Select My Profile. 
2. Click Change Password.
3. Enter your old password.
4. Enter your new password.
   • You will need to confirm the new password entered.
5. Click Submit. 

Request Password Reset Link

If you are unable to log in to change your password, follow the steps below:

1. Navigate to https://admin.tictiecalculate.com
2. Click Forgot Password?
3. Enter your email
4. Click Reset Password. 
   • This sends a link to your email address.
   • The email is from [e-mail].
     • If you do not see it, check your junk/spam folder. 
5. Click the link in your email that says Reset Your TicTie Calculate Password.
   • This directs you to a page to set up a new password.
6. Enter your new password.
   • You must confirm the new password entered.
7. Click Submit. 
   • You are re-directed to the online account login page.

Send User Password Reset

A manager on the account can send the user a password reset email.

After logging in, the manager can follow the steps below:

1. Click Reset Password for the appropriate user. 
2. Click OK. 

There is no reset password option for users who have not set up their account using their activation email.