TicTie Calculate Missing from Adobe® After Install

TicTie Calculate version 5.x and 6.x only. See our How to Check Your Version article for more information.

TicTie Calculate (TTC) may not be automatically added as a shortcut even if installed. If you do not see TTC in your Adobe® tools, please follow these steps:

1. Click Tools.
2. Locate TicTie Calculate and click Add.
   • The Add-ons section appears at the bottom. 

If you do not see TicTie Calculate in the Tools menu, please follow the steps below: 

1. Ensure System Requirements are met.
2. Ensure Adobe® is not running when trying to install TTC. 
3. Ensure you are logged in to your Acrobat® account. 
4. Check Adobe® security settings.
   • De-select Enable Protected Mode at startup  
   • Ensure 3rd party plugins are allowed under Edit > Preferences > General.
5. Under the Help menu in Adobe®, check for updates and repair the installation.
6. If Adobe® Reader is installed, uninstall Reader and TTC, then re-install TTC. 
7. Make sure your .NET framework is up to date. You can download the latest version from Microsoft® here:
   • 64 bit Adobe®: https://dotnet.microsoft.com/en-us/download/dotnet/thank-you/runtime-desktop-6.0.35-windows-x64-installer
   • 32 bit Adobe®: https://dotnet.microsoft.com/en-us/download/dotnet/thank-you/runtime-desktop-6.0.35-windows-x86-installer 
8. Ensure the Currently in Certified Mode section shows No. 
   
   • If the Currently in Certified Mode section shows Yes, uninstall and reinstall TicTie Calculate. 
   • This indicates Adobe® does not recognize that the plug-in is installed. 
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