TicTie Calculate Missing from Adobe® After Install

TicTie Calculate version 5.x and 6.x only. See our How to Check Your Version article for more information. To upgrade from version 4.6 to version 5.x please reach out to support@safesend.com

TicTie Calculate may not be automatically added as a shortcut even if installed. If you do not see TTC in your Adobe® tools, please follow these steps:

  1. Click Tools.
  2. Locate TicTie Calculate and click Add.
    • The Add-ons section will appear at bottom. 

Add to tools.png

If you do not see TicTie Calculate in the Tools menu, please follow the steps below: 

  1. Ensure System Requirements are met.
  2. Ensure Adobe is not running when trying to install TTC. 
  3. Check Adobe security settings.
  4. Under the Help menu in Adobe®, check for updates and repair the installation.
  5. Ensure the Currently in Certified Mode section shows No
    • If the Currently in Certified Mode section shows Yes, uninstall and reinstall TicTie Calculate. 
    • This indicates Adobe does not recognize that the plug-in is installed. 
    • TTC_Update.png

 

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