TicTie Calculate Missing from Adobe® After Install 4.6

TicTie Calculate version 4.6 only.

If you have installed TicTie Calculate, but do not see the TicTie Calculate menu or tools in Adobe®, please follow the troubleshooting steps outlined below.

  • Ensure System Requirements are met.
    • If you are operating in a terminal server environment, please contact support@safesend.com to ensure you are using the correct installation file. 
  • Remove Enhanced Security
  • Make sure the API file is in place  
  • Under the Help menu in Adobe®, check for updates and repair the installation. 
  • Uninstall/reinstall TicTie Calculate. 
  • Ensure 3rd party plugins are allowed under Edit > Preferences > General.
  • Ensure the Currently in Certified Mode section shows No
    • If the Currently in Certified Mode section shows Yes, uninstall and reinstall TicTie Calculate. 
    • This indicates Adobe is not recognizing that plug-in is installed. 


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