Frequently Asked Questions (FAQ)

TicTie Calculate version 4.6, 5.x and 6.x. See our How to Check Your Version article for more information. To upgrade from version 4.6 to version 5.x please reach out to [e-mail]. 

General Questions

Is TicTie Calculate Required to see tickmarks, calculator tape, and cross-references?	No, Tic Tie Calculate is only required when applying these features. Once the document has been updated and saved it will be viewable to anyone that opens the document.
Can I use a Different PDF Program with TicTie Calculate?	Our program is only compatible with the Adobe Acrobat line of products 11 and higher (NOTE: this does not include Acrobat Reader, which cannot edit PDFs so will not work with Tic Tie & Calculate).  Tic Tie & Calculate will not work with any other PDF software. For system requirements, Click Here.
How do I Purchase Additional Licenses? How do I renew My Account?	For version 5.0, see Purchasing and Renewing Licenses. For version 4.6, please get in contact with our Service team and they will be happy to assist.  [e-mail] [phone]
What do I do when I get a message that states "Activation Error: Max installs exceeded"?	When you see this message it means you have no available licenses left for activation. An administrator on your account can release a license in the Online Portal for reuse.
How can I edit a calculator tape that has already been printed?	Double-click the tape to edit it. For more information about the calculator, Click Here
Is TicTie Calculate compatible with Macs?	TicTie Calculate is not compatible with Macs; it is only compatible with Windows PCs. For system requirements, Click Here.
How do I Free Licenses for Use?	To free a license, you can delete a user or purchase an additional license. For instructions on deleting users, Click Here.
How do licenses work and how do we track them?	For information about licensing, Click Here.
How do I delete a tickmark?	The following article will walk you through how to delete tickmarks: Click Here
Where do I find TTC in Acrobat DC?	The following article will walk you through how to find TTC in Adobe DC: Click Here
How do licenses work and how do we track them?	For information about licensing, Click Here.
I am having trouble repaginating.	For information about repaginating, Click Here.
Can the bookmark zoom level be changed?	The zoom level is set to 150% by default in Adobe. The default zoom level can be changed in the bookmarks menu. For more information about this setting, Click Here.